sysadmin

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Patch Tuesday Megathread

Hello c/sysadmin, and welcome to the Patch Megathread! I’m editing this post and leaving it up as a single catch-all sticky post for patch days for the time being, since we’re not seeing enough activity to warrant new threads IMO. If someone wants to help moderate / curate content and actively create new patch day posts,...

Does anyone use Manageengine here and knows how yp configure it ?

We are a small team and I want to create 2 separate queues. So end user submits a ticket using the portal and the ticket should go to the service desk queue. If SD can’t resolve it then they assign it to Networks team which will be the second queue. Also once assigned to networks team the tickets shouldn’t be in SD queue.

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