So it looks like I will begin a journey into #Salesforce and ultimately #SalesforceDev. Any tips for a small dev crew with a #DotNet background starting up? Licensing / usage gotchas also welcome.
@box464 If your company is going to run an org (as opposed to you being an ISV), know that the license structure is confusing on purpose.
Also know that license prices are highly subject to negotiation. I’d say that per every 100 full license users, I’d aim for a $50 drop in license price, and for every 50 platform users, I’d aim for a $10 license price drop. These numbers are based on Sales/Service cloud usage.
@box464 My biggest takeaway from working with Salesforce is that when the client hits their usage limit, every other supplier will blame you, whether or not it's your fault 😜
@stevefenton Very helpful, thank you! Yep makes me nervous. Of course I have no idea what our usage would be like yet. But now I have the formulas when I figure it out!
@box464 Yeah. We kept our usage super low quite easily. But your client will keep adding other stuff from the marketplace that uses it up, so you'll end up on the hook for their over-enthusiasm :)
Definitely plan for how your app will gracefully handle the situation where the limits are gone.
@judisohn We are a 501c6 non profit association. I know there are shells around salesforce specific to associations, but wanted to look at salesforce itself first. Wrong route? I should clarify, my team is small, but the association is large..120k members and growing. Conferences, memberships, various subscription products, auto renewals, all the good stuff.
Yes! Just went to a conference that had Nimble AMS, a competitor. We’re just not sure it’s worth the additional layer of licensing if we can structure core Salesforce to do what we need. Our team has little Salesforce experience but a lot of excitement about the opportunities.
Just getting past the basic “are we considering this” mode and into “how would we do this” phase.
@box464 What is your top priority? Finance? Program? Service/Support? Community engagement?
Where apps like Nimble and Fonteva add most value is in the integrated Communities and automation. They don’t do anything you couldn’t do yourself if you have a good tech infrastructure. Salesforce development is quite different than .NET from what I understand. Just know you’ll be responsible for keeping it all maintained and performant where the apps take that overhead for you.
@box464 My “I get nothing financial out of this advice” - consider one of the apps and plan to build on top if you need to customize further. Unless you have a deep shop of experienced Apex and JavaScript developers with Salesforce experience you’ll be much better off and set up for success.
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