My biggest issue with discord is that I’ll get pinged, and have no fucking clue what pinged me.
Even if I get to the notification, often I don’t get it right away, and often I don’t open it right away either. So when I click on it, which, in most chat like apps will take you to that post/mention/whatever, it just takes me to the channel where I was mentioned. I’m left with no earthly idea why I’m in this chat or what was said that prompted the notification.
When I’m actively in discord, this works okay, since the mention which prompted the notification is likely the most recent thing said, or at least, close to it. The problem is, I’m almost never actively in discord.
I find that if I use discord all the time, which is rare, but happens… Then I don’t mind it so much. However, if I don’t use discord all the time, then it’s less than useless. I get notifications all the time and I just end up dismissing them because by the time I get to it, there’s no chance I’ll be able to figure out why I got the notification in the first place.
DMs and very very small communities are an exception, since the volume of messages is so low that generally, even if I get to the notification hours later, the message that prompted the notification is still one of the most recent handful of messages.
To this end, my list of pros and cons for discord are: Pros:
convenient (when in active use)
good voice chat
a lot of people use it Cons:
slow notifications
bad notification handling
I feel like the people who run any given community, who are centered around discord, don’t have problems with it, since they’re pretty much always on it. For someone who isn’t always plugged into discord, it’s a horrendous nightmare of missed messages and notifications that take you somewhere unexpected. Any complaints about this generally falls on deaf ears because the people in charge, who picked that the community should be in discord, use it so much that they don’t really have any issues with it.
Compare and contrast with a competing text-chat service like slack. In general slack doesn’t do voice, so there’s some differences there, but talking strictly about notifications and such: the notifications frequently arrive within seconds or minutes at most, when you select them, it takes you to the channel where the alert came from, scrolled to the post where the mention that prompted the notification is located, with the specific mention highlighted for clarity. From here, you can scroll back to get context, and scroll forward to see other replies. Contrasted with my experience in discord, you select the notification, you’re taken to the channel where the notification originated, and scrolled to a random point in the recent history of the channel. Does this section contain the mention? Maybe, but probably not. Nothing is highlighted. Good luck.