Xanis,

Similar situation on my end awhile back. Location had begun losing people. I was in a bottom rung management position, more title than authority, and the team knew it. However, I was also the only manager willing to be consistently on later shifts. Due to pretty intense compartmentalization issues were often isolated and fixed by managers within each department. Except later on at night I was alone with a smaller team. This presented a bit of a situation:

  1. If a problem came up I was expected to text or call a manager. As you can imagine, they did not often reply or pick up.
  2. Many problems require rather immediate solutions.
  3. I wasn’t being trained to receive the skills necessary to deal with many situations so I began enabling key members of the evening team and standing in front of them if mistakes were made, acting as a wall.
  4. Due to all of this, and a lot of work being handled by a smaller team, (and some issues going consistently ignored by senior management) we saw several people leave. In the middle of all this I was isolated and made out to be the reason for some systemic issues, told I could no longer take the initiative to help, and the team caught wind.

Eventually I began looking for other jobs. When I let my bosses know boy were they surprised. By the time I left one manager had claimed to have started having anxiety attacks during their shift, the whole unreachable during situations thing became a problem for upper, and well…long story short shit and fan began to meet.

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