So I recently ran into an issue with some keys (primarily D) being intermittently unresponsive. I did my due diligence ahead of contacting support. Factory reset, etc…...
That’s not the norm in the computer industry at all though, is it?
Hardware manufacturers pretty much always offer support. You always (at least in most countries) have the option of leaning on the seller, but I genuinely can’t say I’ve ever encountered a hardware manufacturer who doesn’t offer support for their product regardless of where you bought it.
And since I would like to figure out the issue I’m having instead of just getting a replacement and creating some unnecessary waste from an otherwise perfectly functional keyboard, I feel like it’s justified to be weirded out by them refusing to offer support for a product they’ve specifically made their profit on already.
Do Keychron not provide support?
So I recently ran into an issue with some keys (primarily D) being intermittently unresponsive. I did my due diligence ahead of contacting support. Factory reset, etc…...