They are not upset that it is neglected. They’d rather they were left alone to do their thing. They feel like they are being attacked, because everyone else is trying to drag them into the 21st century.
I agree with a lot of what you say, but when you are handicapped (by lack of knowledge), it’s ok to ask for a crutch. Maybe you only need it temporarily, but it’s a massive help while you need it.
I’ve tried switching to Linux several times, but there seems to be a lot of gatekeepers who just say (essentially), “you’re doing it wrong!”.
I just want my computer to do what I want, without needing to use up hours trying to figure out some quasi-coding terminal command. Maybe I’m not the intended user, or something.