joat,
@joat@mastodon.scot avatar

1/2

The procedure to get a firmware download for an IBM-rebadged Broadcom-formerly-Brocade device is infuriatingly Kafkaesque. Any worse and I'll turn into an insect.

Search on Broadcom - nope, need login.

Login... nope, not found.

Search IBM. Found! Give me file? No, just a link to Broadcom.

Give me link? No, login.

Log in... give me now? No, enter serial number.

Finally have link.

joat,
@joat@mastodon.scot avatar

2/2

Go to Broadcom link. Give me file? No, login.

Login? No, wait for email verification code.

Fine, login now. Give me file? No, enter serial number.

Give me file now? No, download requires approval. Wait one business day. Fuck you.

Wait one day. Give me file?

No, login.

Login? No, wait for email verification code.

Login. Give me file? No, enter serial number.

Self-inflicted desk-related head injury

joat,
@joat@mastodon.scot avatar

Still not resolved. The first verification didn't work. Tried a completely new account on a different business email address. Finally get approval email to download. Try to download, Broadcom site redirects me half a dozen times through various weird SSO URLs, then says "Permission denied".

Genuinely can't tell whether they are incompetent or malicious.

djfiander,
@djfiander@code4lib.social avatar

@joat Why not both?

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