Transparency on an issue with denied applications

Hey everyone

We recently discovered that the end-user experience around denied applications is a bit confusing and perhaps in need of some work. As best as we can tell, if we deny an application there is no notification nor a reason displayed to the person who's been denied. We don't want this experience happening to anyone we deny (it's not particularly nice to ghost people!) and we expect that many of the denied applications are great people who are just in a hurry and not writing enough for us to assess if they're a fit for our ethos, so we wanted to make this post for anyone who tried to register and is confused about what happened or anyone still yet to register.

When registering, please answer the questions in full as it helps us to understand if you'd be a good fit here. We created a post in lemmy support to get some clarification on this issue, but we're not sure how long it will take to resolve or what changes we may need to do to our process.

alyaza,
@alyaza@beehaw.org avatar

okay, so to quickly summarize since we've now got a pretty good idea of what's going on:

  • all future approvals, if you provide an email in your registration, should get an email approval now. it should show up in your Gmail with no issues. this was on our end because of some configurations we didn't make before now, and we fixed it. go us!
  • however: we are kind of shit out of luck with denial emails. Lemmy doesn't send these at all--it is literally not a feature--and we can't do anything about that. apparently you're supposed to be able to log in and get a denial reason but as far as we can tell that does not universally work, meaning some people are unambiguously fucked. we've opened a bug report covering this.

so yeah. that kind of fucks with what we were doing, and i don't know what the best way moving forward is going to be here.

i will once again reiterate that if you want to be allowed into the community while this is all the case, please answer the questions in full when you go to register, and please understand we are not super interested in people who just want to replace Reddit with something else or have been directed here and don't engage with the sidebar or philosophy we're going for.

hiperviper,
@hiperviper@beehaw.org avatar

Thanks for the update and for the work that you do!

lodion,

I love the transparency here, thank you.

I was accepted in the last 24 hours and received no email. This post had me check to see if I could log in, success!

frogman,
@frogman@beehaw.org avatar

i didn't fully understand that there was an application system, do you mean the "why beehaw" question on the sign-up page? 👀

i didn't add an email either but i feel like i missed some steps cause there wasn't exactly a questionnaire. i just pressed sign up, went to the bathroom, then signed in and it was all good.

Gaywallet,
@Gaywallet@beehaw.org avatar

Yes this is referring to the questions asked when signing up. Because we've grown a lot in the last few days we're now being more selective on who we approve to ensure people are in tune with our ethos. This means we revised the questions and are looking more closely at how people are responding.

frogman,
@frogman@beehaw.org avatar

thanks for clarifying

ericjmorey,

I'm just happy I got in before the bar was raised

Zak,
Zak avatar

You are posting from beehaw and this post is about kbin.social, a different server running different (but interoperable) software.

Lionir,

This post is actually about Beehaw, I am confused.

Zak,
Zak avatar

You're right. I'm the one who's confused because I'm not used to where to look in the kbin UI to see where a post came from.

HiImDannyGanz,
HiImDannyGanz avatar

which is even more confusing, because kbin.social (where I joined) just allowed me to register with my Google account, but it means that I can't access any other Federated servers which need an old school username and password...

fox,

I provided an email address on signup. After like a half hour I tried logging in and it just worked. Just double checked my email account and nothing came through saying I was approved.

Face,

Same here, this post is what prompted me to check in the first place.

alyaza,
@alyaza@beehaw.org avatar

in the interim: we're making it so you need to register with an email, and hopefully this will make it more likely you actually get one if it's hit and miss. we recognize this sucks for a few reasons, but we're trying to manage this with what we have, and that's one of the few things we can do as an immediate solution.

please continue to check regularly, and please please answer the questions in full when you go to register if you are reading this. we cannot stress enough that we have no good ways of assessing who you are but the entry question, and our community is already quite large and not necessarily in need of people that are only seeking Reddit But Elsewhere.

alyaza,
@alyaza@beehaw.org avatar

update: we now have a better and much more idea of where the issue is. we primarily 100% think it is an issue affecting Gmail users, which unfortunately is a lot of people. this also means email registration isn't going to be super helpful either way, so we've reversed that and i don't think we'll reinstate it any time in the future. we are now working on what we can do to fix this one, so hopefully this won't be a problem in the days to come.

our exhortation to please please answer the questions in full when you go to register if you are reading this remains in effect, until we can reliably get approvals and denials to people.

woteorin,

Just out of curiosity, are y'all also assuming there's a notification sent out on approvals? Because I definitely waited a bit to see if there was a message indicating if I'd been accepted or not and then just decided to try logging in to see what happened and nothing ever popped up.

Lionir,

I.. did assume that. Oh... That's not good.

luckless,
@luckless@beehaw.org avatar

I also did receive an email of acceptance personally. So I guess it's hit and miss...

alyaza,
@alyaza@beehaw.org avatar

we're checking now, because this is obviously a big problem if people aren't reliably getting the emails. no ETA on anything further, but this really helps us get an idea of where the problem might be and if it's on our end or on lemmy's, or a combination of both.

HrBingR,

To be fair submitting an email address when signing up is optional, so there’s a good chance people forgot to add an email address. I got an email once I was accepted.

lamentforicarus,

I added my email but never received anything (not in spam either). I just tried logging in to see if I was accepted. They say above it is a gmail error, which is what I use so other gmail users may be affected.

Lycan,

When my application was accepted, I received an email letting me know.

woteorin,

I just double-checked my spam filters real quick to be sure, but yeah. Nothing came through on the email I provided.

JaeSuis,

Yeah, I only just discovered that I was accepted because of this post. 🤣

It's okay. I know stuff happens and that this place is actually ran by humans.

teruma,

+1 to not receiving an email on approval. Just waited and tried to login sometime later.

edit: I probably did not subit an email address when signing up.

ashen,
@ashen@beehaw.org avatar

Same, haha! No notice of approval, but I was able to just log in after a bit. Happy to be here anyway, seems like a really nice place 😊

vraylle,

Same...I also never received an email, but tried to log in after a while and that worked.

RovenOver,

When I applied yesterday, I was pleased (privacy reasons) to see that email address was optional, so I didn't enter it. Later I realized that meant I wouldn't get a notification of acceptance or not. Less than 24 yrs later I was able to log in, so "yay". If I discover a benefit to providing my email, I'll do so, but for now it's nice to have the option to be stand alone.

admin,
@admin@beehaw.org avatar

One benefit is password reset/recovery.

alyaza,
@alyaza@beehaw.org avatar

we have been assuming this but that issue, at least, is less of one because we've never approved a user in less than 24 hours. if someone isn't approved though they'll literally have to infer that, whereas they generally won't need to if we approve them

woteorin,

Yeah. I figured that the rejection case is the more concerning one on the whole, but I figure some extra data points can't hurt.

Plus, I figure there'll probably be at least a couple of folks like me who weren't sure if it would be rude to try logging in after waiting a bit if they didn't receive anything, so seeing other folks encountering the same hiccup might be comforting. :P

alyaza,
@alyaza@beehaw.org avatar

we do appreciate it a whole lot yeah. this kind of fucks up our whole system and has led to our first real backlog in users that we don't know what to do with, lol

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