I’ve never had occasion to need to contact Creality customer support, and aside from bed adhesion with my Ender 3 Pro before I added a CR-Touch, I haven’t had any issues with my Creality printers. “No auto bed leveling out of the box” isn’t the case for most of Creality’s printers. (I didn’t mean to imply by “I would pay extra for autoleveling” that Creality makes you pay extra for that. Their bottom-of-the-line printers have autoleveling now-a-days.) And my experience with my two Creality printers was that they “work perfectly out of the box.”