Their products weren’t completely flawless all the time, but they really made it right, when something went wrong. I had two 1080 FTW2’s. One just died and never came back to life, the other caught fire. I imagine both died because of the previously announced thermal issues, that they were recalled for. They were both replaced, and one of the replacement was also replaced again, but since they ran out of stock, they gave me a 1080ti instead. No questions asked. Just explained the situations, and a week later the new card was at home