Their best department is license/software compliance dept. When you call about your license dispute, they will handle it most professionally and slap you with license fees.
Not too surprising. AI is the latest technology to go though the Gartner Hype Cycle. We are currently riding high in the “Peak of inflated expectations”. And I just really cannot wait for the whole thing to crash. I’ve not been hit by the Xbox problem, but I work in the Cybersecurity space. And you can’t swing a Cat-5 O’ Nine Tails without hitting a security vendor touting their “AI Features” in their products. And they all suck, every single one of them. What they do really, really well is generate false positives with exactly zero supporting evidence, artifacts or documentation. Here’s one of Microsoft’s. That’s the description of a real alert in a real Microsoft security product. The page could have been a full-screen, auto-playing video of Sam Kinison screaming “Fuck You” and it would have improved the usefulness of the page. At least it would have been funny the first time. And with AI’s being black boxes most of the time, you never have any clue as to why the alert was triggered. Instead of a clear “here’s the logs/packet/process which was seen”. It’s basically, “we think something bad happened, god luck figuring it out”. It may as well be a random number generator on the back end for all the usefulness it provides.
I’m sure AI will one day be useful and even now it likely has it’s niches. But the current trend of “sprinkle some AI in it” and hoping for the best isn’t working.
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