An unhinged rant on repair shop customer service & Apple OEM parts [7:52 | Apr 09 2024 | Louis Rossmann]

Short Summary

1. The speaker discusses the recurring issue with Macbook hard drive cables, specifically the A1278 model from 2012.
2. Despite expectations of durability, the cable often breaks, causing frustration for technicians and customers.
3. The speaker expresses disappointment in using Apple parts due to their lack of reliability compared to non-Apple components.
4. They highlight the challenges of dealing with Apple products, such as the butterfly keyboard and associated class-action lawsuit.
5. The speaker feels guilty when installing OEM Apple parts, knowing they may fail shortly, unlike non-Apple parts that are more likely to last.
6. They express frustration about customer service and using Apple parts in their business.
7. They discuss the challenges of dealing with customer inquiries about Apple parts and the lack of available alternatives.
8. The speaker emphasizes the issues with Apple parts, specifically mentioning the hard drive cable problem in certain models.
9. They reflect on their improved mood since no longer working directly on Apple products and delegating the task to their employees.