Broken windows hello

Hello everyone,

I need your help. For the past couple of months, windows hello - face is broken for me. I can’t set it up. The setup process crashes, sometimes it says my camera is not available. My camera works fine though. I have sent to the feedback but I get no response. Any ideas? Thanks!

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BenjMathis1, 2 months ago

You may have tried this already, but Microsoft does have a specific troubleshooter for Windows Hello via the Get Help app and at https://support.microsoft.com/en-us/windows/troubleshoot-problems-with-windows-hello-bf68539e-e95e-48b6-a6cb-455649db3887. Though if all else fails, you could also try uninstalling and then re-installing the "Facial Recognition (Windows Hello)" feature via Settings > Optional Features and see if that helps any or not.

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Vinny_93, 2 months ago

Maybe a stupid suggestion but have you tried Windows repair? You can run the System file checker with ‘sfc /scannow’ in cmd or try ‘dism /online /cleanup-image /restorehealth’

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ByteMe, 2 months ago

Yeah, they both said everything is okay but it still doesn’t work

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