Another Southern Cross Station update, this time from the bank of screens near Bourke Street.
For some reason the clock on one of the four metropolitan screens is one minute slower than the other three.
One is dim and very hard to read, and another is just broken entirely. Another for country trains flickers on and off intermittently.
As with the other screens at Collins St from a few days ago, the order and display of trains is all over the place. For example, why does it only show only one next departure for the Sunbury, Alamein and Craigieburn Lines when most others have the next two, three or even four displayed?
Appalling passenger information yet again from PTV, this time for buses.
Protests disrupted public transport in the city today and for many Sundays coming up, including buses. This means that there are large sections of the CBD that are not being serviced. Fair enough. However, the signage and information provided either doesn't exist or is very unclear.
This photo was the scene at the Hardware Street bus stop on Lonsdale Street, a busy city stop. There is only one small sign posted at knee height which is worded badly and does not clearly identify that there even is a disruption, let alone articulate what people should do. Moreover, the PTV website and app showed "good service" for all of these routes, the "live tracking" for the stop showed that buses were coming when they were not, and the PID at the stop continued to show buses that were not going to show up.
The result? At least 30 passengers just at this stop waiting for 40 minutes or more - many of whom just gave up waiting and took an Uber or began a 1 hour walk to their destination.
How to fix this? Very easy.
Have a map at each stop showing the disruptions and where people should go as alternatives.
Word the signs more clearly and obviously.
Place signs at eye level and have many more of them.
Update the website, app and PIDs to show that there is a disruption
Have customer service staff at major stops to tell people - especially tourists
This is far from the first time that this has happened and it is unacceptable that this is what passes for "customer service" in 2024.
My bike is out of action so I am catching #pt but for some reason the #myki on my phone has expired...? Like what brain genius decided that it would be a feature if travel passes just randomly stop working if you don't use them for a while, like they're sulking?
The upside is that since they don't provide any information about how to fix it, I'm just going to assume that #PTV just want me to have free tram trips until my bike is fixed.