@ausfestivus@aus.social
@ausfestivus@aus.social avatar

ausfestivus

@ausfestivus@aus.social

Husband, father, virtualisation/cloud consultant, railfan, RFS volunteer, labradoodle wrangler and needful doer. Views are mine, no one else’s.

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ausfestivus, to random
@ausfestivus@aus.social avatar

@geordie wrong window?

ausfestivus, to random
@ausfestivus@aus.social avatar

Is this thing on? No TL update for 13mins feels wrong.

ausfestivus, to random
@ausfestivus@aus.social avatar

This GH issue perfectly illustrates why Azure DevOps YAML pipelines are so awful. https://github.com/microsoft/azure-pipelines-yaml/issues/30

ausfestivus,
@ausfestivus@aus.social avatar

@jonoabroad you had me at “yaml is a fucking stupid idea”

Its much worse though. The page at https://adamtheautomator.com/azure-devops-variables/ best describes AzDO's YAML/variable handling in some detail.

decryption, to random
@decryption@aus.social avatar

deleted_by_author

    •
    ausfestivus,
    @ausfestivus@aus.social avatar

    @decryption something to do with preventing flooding in case of a burst pipe or something

    ausfestivus, to random
    @ausfestivus@aus.social avatar

    SCENE INT

    A BIRD FLIES PAST THE WINDOW

    Dogs: BARKING
    Dogs: BARKING CONTINUES
    Dogs: ENDLESS ZOOMIES FOR FIVE MINUTES ACCOMPANIED BY BARKING

    ausfestivus, to random
    @ausfestivus@aus.social avatar

    Home internet has a fault. It started at 12:16 today. NBN’s FttC NCD is showing that it is losing DSL sync to the DPU on the power pole in the street. Loss of sync occurs randomly. It has periods of stability (have seen up to 45 mins). During periods of instability it will flap every few minutes.

    ausfestivus,
    @ausfestivus@aus.social avatar

    So, this afternoon I learnt that when ABB opened the case with NBNCo it was opened with an incorrect type of "no-data". NBN's automation run a test when the case was opened. It saw data moving so closed the case as "nff".

    Between 0600-1300 we had four drop outs. Between 1301-1521 we have had 35 drop outs.

    A neighbour on the same DPU as us is having the same issue. They are also with ABB and are opening a case.

    The DPU is missing its weathershield. It is swinging open and closed in the breeze.

    I suspect that the DPU (black colour) has suffered weather damage and is now subject to thermal issues in the afternoon when the sun hits the unit directly because it has lost its shield.

    ABB have opened a new case as "dropouts". NBN require 5 logged drops in a 24 hour period. NBN can see 50+ drops on my service in the past 24 hours.

    Tech now booked for Monday 0800-1200.

    ausfestivus,
    @ausfestivus@aus.social avatar

    The NBN tech visited yesterday and was good value. He lamented the joys of diagnosing and isolating this type of fault.

    We discussed the history, he listended attentively. When I told him that there had been no drops in a day and half we started discussing options. It was decided that:

    a) he would fix the flapping weather shield on the DPU up the pole
    b) an NCD replacement would not occur

    Monitoring of the service would continue.

    ausfestivus,
    @ausfestivus@aus.social avatar

    After all that was done and he had done his paperwork we talked about copper based broadband services. At the end he asked why I hadnt yet done the free switch over to FttP. Told him my LOC had not yet been marked as eligible. He advised me that lots of LOCs in our suburb had been enabled. He then said that if NBN hadnt marked my LOC as eligible, I could ring my RSP and ask them to ask NBN to make it eligible. 🤔

    So, now my case with ABB remains open while they are chasing down their NBN contacts to find out if this is indeed correct and possible.

    Im having a small tingle of excitement about this.

    Will this be the time I get my FttP?

    ausfestivus,
    @ausfestivus@aus.social avatar

    So, ABB have advised that NBNCo have applied a "Stability Profile" to my FttC service. This was apparently done prior to the onsite attendance by the NBN tech. WTG NBN team.

    I have asked for an explanation of why the decision too apply the profile wasnt discussed with me prior to the change happening and prior to the onsite tech visit.

    Why would you make a config change to remediate a fault and still roll a truck to fix the fault?

    ausfestivus,
    @ausfestivus@aus.social avatar

    So, another ABB agent has replied to say that the previous agent was incorrect about the "Stability profile". Apparently this is a FttN thing only.

    The NBN tech site visit notes state:

    > - Problem: Joint
    > - Cause: Failure (physical) or wear and tear
    > - Action taken: Replaced or Installed or Fitted, Unit or Module

    Sure, lets go with that.

    After talking to ABB today about the issue, I have described my expected outcomes and steps from this point and asked ABB to confirm their agreement.

    Waiting for ABB to respond.

    ausfestivus,
    @ausfestivus@aus.social avatar

    So, a phone call from an L2 tech at ABB at 18:30. Discussions ensued.

    • NBNCo claiming that negotiations with power companies are required for them to be able to install FttP services for aerial deployments.
    • NBNCo complaint will be lodged by ABB, NBNCo case manager can expect to be engaged in 10 business days.

    Attaching some images and links for posterity. https://www1.nbnco.com.au/content/dam/nbn/documents/sell/sau/network-design-rules-20220630.pdf

    image/png

    ausfestivus,
    @ausfestivus@aus.social avatar

    NBN have closed the complaint without bothering to even listen to what I had to say.

    Thank you for this enquiry to nbn. The reference number for it is 1nnnnnnn.

    We have received a request for assistance from Aussie Broadband Limited, your Retail Service Provider (RSP), in relation to service issues at xxxxxxxxxxx.

    Our records indicate that there is no incident/order with a valid status (open or in progress) for this address.

    Unfortunately, this means we are unable to provide the requested assistance at this time.

    We have now closed this case. Please contact your RSP directly and request that they raise an incident, or place a connection order, as appropriate. Once this has been completed, the request will be investigated by the appropriate nbn® team.

    Important: nbn will never call and ask to access your computer or advise you that you’re going to be disconnected. For further information about protecting yourself from scam calls, visit our website here.

    Kind regards,

    DILLIGAF
    nbn

    ausfestivus,
    @ausfestivus@aus.social avatar

    In the past 18 hours, NBNCo has stated two different reasons why my LOCID is unable to have FttP installed.

    One, its an aerial deployment so NBNCo must have permits and agreements in place with owners of poles/wires to be able to do the work required.

    Two, NBNCo does not have a design available that allows for aerial deployments of FttP.

    My responses to that are:

    One, this lack of a permit doesnt prevent current line techs from getting up a ladder to do work in junctions and DPUs. Why is it so hard to get a permit? NBNCo got one when they did the original FttC aerial deployment.

    Two, Paragraph 1, page 25 of the NBNCo design rules clearly describes the design of FttP for aerial deployments. https://www1.nbnco.com.au/content/dam/nbn/documents/sell/sau/network-design-rules-20220630.pdf

    Three, the fact that NBNCo cannot articulate a consistent justification for their refusal to do the work damages the credibility of any statements they make to the RSP about the issues.

    ausfestivus,
    @ausfestivus@aus.social avatar

    Righto, letter to local Federal MP written and sent. Copy available from https://ausfestivus.wordpress.com/2023/04/13/letter-to-federal-member-re-nbnco-issues/

    ausfestivus,
    @ausfestivus@aus.social avatar

    After discussion about the letter with friends, colleagues and people that know more about such matters, an updated version of the letter (fix typos and names) was sent to Michelle.Rowland.MP@aph.gov.au
    cc: julian.leeser.mp@aph.gov.au, media@nbnco.com.au, complaints@aussiebroadband.com.au

    ausfestivus,
    @ausfestivus@aus.social avatar

    This morning I received a call from a mobile number not in my contacts. For an unknown reason I answered it, expecting it to be a wrong number.

    Turns out it was a member of the NBNCo complaints team contacting me about my letter.

    We had a 10 minute conversation about the history and experience to date. He was very good and clearly understood the situation I was in. He has explained what he will be doing to help resolve the situation and will get back to me, either when he has news to share or next Monday. Which ever happens first.

    He has advised me to contact his mobile directly in the meantime if I need to discuss anything.

    ausfestivus,
    @ausfestivus@aus.social avatar

    An update for ABB after my conversation with the NBN handler on this case yesterday.

    TL:DR - NBN handler was not able to gather anything definitive from the XTP Project about whether the FttC aerial deployments are in scope currently for the XTP Project. Additionally, the project was not able to determine if they will come into scope of the project in the future.

    TL;DR TL;DR - NBNCo: ¯_(ツ)_/¯

    Obviously this is not a satisfactory answer. After discussions with the NBNCo handler he is attempting to get engaged with exec leadership/governance of the XTP Project to get a clear indication on the scope for the project as to:

    a) current scope for aerial FttC->FttP switchovers

    b) future scope for aerial FttC->FttP switchovers

    c) a statement from the leadership on whether aerial FttC customers will ever be eligible for FttP conversions

    ausfestivus,
    @ausfestivus@aus.social avatar

    TL;DR from NBNCo is that if you're connected to the NBN via aerial FttC with DPUs and lead-ins on the power poles, you might be able to switch to FttP in the future. Unknown when though. Apparently, there is a single individual within NBNCo that is tasked with reaching an agreement with the pole owners to allow NBNCo to bolt their fibre multi-port equipment (SMP) to the poles but the pole owners are pushing back on the grounds of "pole loading issues", ie NBNCo is sticking too much equipment on the poles and the pole owners dont want them to.

    The obvious fix here, for any sensible entity, would be to install pits and pipes in the affected areas and get your equipment off the poles. It wasnt clear to me if anyone at NBNCo had actually considered this. They certainly didnt when they originally ran the fibre along the poles and bolted the DPUs to them.

    The assigned NBNCo case manager has asked that I contact him in three months for an update on the progress of the work.

    ausfestivus,
    @ausfestivus@aus.social avatar

    I am considering drafting up a letter template and cover note to letterbox-drop all the impacted neighbours and streets in our area. Get them to contact the MP, Comms Minister and NBN meeja team directly to lodge their feelings.

    The more people have a whinge the more likely it is that NBN might do something. Will see.

    ausfestivus,
    @ausfestivus@aus.social avatar

    I had a look the houses in the surrounding streets. Of a total of 202 houses in my immediate area, I counted 107 with pole mounted DPUs out their front. 53% of houses in my area are not eligible for the FttP upgrade.

    Me thinks NBNCo may not be fully aware of the severity of the problem they are going to have to deal with.

    ausfestivus,
    @ausfestivus@aus.social avatar

    Okay, 2nd letter drafted and sent to relevant uninterested parties.

    https://ausfestivus.wordpress.com/2023/05/10/letter-to-federal-member-re-nbnco-issues-part-2/

    ausfestivus,
    @ausfestivus@aus.social avatar

    Does anyone know of a simple, laymans terms illustration of how the wholesale NBN and retail service provider accountabilities related to each other?

    I need a diagram that I can refer people to and im disinclined to draw one myself.

    ausfestivus,
    @ausfestivus@aus.social avatar

    @jpm lol thank you.

    ausfestivus,
    @ausfestivus@aus.social avatar

    I have received a reply from the Communications Minister's office to my letter. Interesting, NBNCo has actually described the scale of the problem with FttC and pole-mounted DPUs.

    NBNCo state that there 40,000 FttC premises with this deployment type.

    That number seems.... small. Also, its given as a precise number. No language or wording to suggest it is "around" or "approximatly".

    Im sensing some shenanigans here.

    It ends by encouraging me to continue the conversation about quality with my RSP.

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