It’s not the employees fault. I know a person who’s an actuary at an insurance company, they fight for each case and every day they’re depressed at how little they can do but they fight for people when and where they can. Honestly it’s a testament to the fact they’re still there and how much they have to compartmentalize every day, well at least until beer thirty rolls around and we used to get into a bitchfest about how shitty the health insurance system is.