OK, so my smart gas meter appears to have disconnected it's self from the PAN (and did so middle of last year).
All attempts to contact British Gas to get them to even talk about this are proving fruitless, you get forced to talk to a bot on the web page, which just cuts you off saying their too busy if you get to the point of trying to talk to a human. And the phone system did the same....
The point of a smart meter is not to pay BS estimated bills.
@ben dead dead? Does it have a local reading? Surely you can argue you've reduced usage so want the bill lowered?
Rather amazed they've not just put a new one in...
@sldrant dead dead, nothing on the screen no mater how much you press either button A or B.
Now I've told them it's dead they are coming to fit a new one (actually 2 since even at only 5 years old the current meters are both SMETS1). But I've been and looked at the bill I got in the middle of this period and there is no mention that they switched to estimated readings.
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