Currently getting the run around between #eon and #nationalgrid trying to work out who is responsible for the fact their is no #wan coverage for #smart meters where I live. Of the 2.5MWh the household has consumed from the grid this year alone I've sent 1.5MWh back into the grid. There are only so many free showers I can have by diverting the spare energy into my hot water tank!
@stsquad What happens if you formally raise a complaint with Eon; after ~8 weeks you can then raise it to OFGEM. Eon will really beg you not to raise it, but make it an official complaint and ask for a reference.
@stsquad I think if it was a complaint I think it's not to get Ofgem to sort that network out, it's to get Eon to do the leg work to get an answer. I take it there's no mobile coverage there - do they work with picocells?
@penguin42 I have plenty of mobile coverage on both 3 and EE so I don't think that should be an issue. But the main thing is its not entirely clear who supplies the WAN for my region or indeed what technology its using.
@stsquad I thought the idea was that they had a choice of radio kit to install, either for specialised radio, or just to use mobile; so if it uses the mobile, does the WAN provider matter?
@stsquad It might be worth looking at exactly which kit you have; I do see something that says in some areas they default to the WAN stuff, I guess expecting most of Wales to have bad mobile coverage; but if you know you actually do have good mobile coverage I don't know if you can ask to use it.
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