The problem isn’t that people didn’t like something you did. the problem you need to address is why they didn’t like it.
Corporate apologies like this prove that they observed people unhappy about something. It reads like an apology to investors for making people unhappy, not an apology to the people who got angry. It would be ten times better to say nothing at all.
Why do PR departments keep doing this? Do they think statements like these work better than actual apologies?
grrrr_shark
onepict
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