“Here is how platforms die: first, they are good to their users; then they abuse their users to make things better for their business customers; finally, they abuse those business customers to claw back all the value for themselves. Then, they die.”
Clearly we can think of universities as platforms, where many actors plays roles of producers and consumers, users and customers.
I’m wary of nostalgia about the role universities have played in the past, and of idealized models.
But I think we may be in the middle stage - the university platform in many countries seems to have been transformed into worker-production systems where, absurdly, the proto-workers go into debt to gain credentials that allow them access to labour markets.
The business customers here are employers and lenders, who gain access to a pool of people who are financially precarious from whom to extract both labour and loan repayments.
I’m not sure universities (or many businesses, for that matter) actually reach the final stage of enshittification. Though maybe the pressure to cut costs and generate operating revenue (from tuition, often from exorbitant fees charged to international students, but also via commercialization of research) is an example of moving into the third stage?
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