@RichardJMurphy back in June last year I had a self-assessment issue dealing with my dad's estate that couldn't be sorted through their digital "tools". Tried phoning and automated message said self assessment helpline was closed until September (!). In desperation, since his estate was threatened with daily fines, phoned through to their IT support line, and the very helpful lady there gave me just the tax advice and support I needed!!
zleap