It’s already in the works. We leverage genrative AI via a chat bot in our internal ticketing system for ticket deflection and we’re currently rolling out a similar feature for external customers as well. This goes well beyond simply linking high level FAQs. The bot asks a series of questions based on the issue and goes through the same line of questions our service desk reps ask to help diagnose and resolve the issue. And if they go through the entire T1 process within a minute or so and don’t have an answer, it creates a ticket for the appropriate team based off of whatever platform, app, or website the issue is in regards to.
It’s crazy scalable and has allowed multiple teams to shift focus towards more project oriented work. Without it we probably would have hired more service desk reps as the company grew
We still get some internal customers that just mindlessly click through it or slack us directly but that’s the joy of IT.
But of course we all know that the big manufacturers don’t do this not because they can’t but because they don’t want to. Planned obsolescence is still very much the name of the game, despite all the bullshit they spout about sustainability.
I still use the free wired earbuds I get on flights. You can also go to walmart and get unpackaged bags of them for like $1. I just lose wireless ones too easily
Oh yeah I forgot. Communism is bad, but mass killing brown Muslims is fine because they’re subhuman cannon fodder for furthering America’s Military Industrial Complex. Thanks for clearing that up.
Intentionally missing the point of the irony behind Americans using words that allude to ignoring a genocide while actively ignoring a genocide they’re tax dollars are funding.
It’s hard to get Americans to care about the death and destruction that occurs at the behest of the American Empire. People like the commenter above see the people of Syria, Palestine, Lebanon, Afghanistan, Iraq, Yemen, and so on as subhuman cannon fodder. Why should they care about the genocide of those they don’t even see as human. In their eyes, all brown Muslim people and the spectrum of humanity that resides in these countries ravished by our foreign policy, are just simply terrorists. And when younger generations watch these horrors unfold in real time on social media, and advocate for human rights, the knee-jerk reaction of Congress is to ban a social media platform rather than to have any meaningful impact on the situation, as their MIC/corporate/AIPAC donors have dictated.
Lieberman, Manchin, Sinema. There’s always going to be a rotating villain. Our political landscape is designed to invest the least amount of political capital for the preservation of the status quo. Our Congress is beholden to the interests of the ruling class and that money flows to both sides of the aisle.
I guess that’s one strategy but that’s too much work for me. I just pay for unique email forwarding addresses to my main email and use fakenamegenerator.com for filling out fake PII. Also a password manager is key
The Year of the Dragon is here, featuring the return of fan-favorite Mischief and Magic prop hunt, past Lunar New Year game modes, new rewards, and all new skins in the shop. Read on to discover what adventures and rewards await when you log onto Overwatch 2. Prop Hunt Returns...
For project tools like Trello, a good portion of your userbase is company emails. A malicious actor now has a list of company emails that they can compare against public facing data like Linkedin, imitate a user using a gmail based off their name, sending an email to that company’s IT team asking for an MFA reset sent to the newly created gmail account. Now imagine if that compromised user is a developer with admin access to production environments. These were the conditions for various ransomware attacks.
An email, username, real name are not much, but it’s a foot in the door.
So the conditions I mentioned were directly from a series of ransomware attacks from the group BlackCat including the high profile ransomware incident targeting MGM Casinos last year. My team recently used the same premise during an incident response drill based on that event.
Hey everyone stop voting for conservatives. No matter what party they align with they are beholden to the same ruling class, not the working class. Vote third party. Vote for Claudia & Karina 2024.
Supports a fascist, far-right regime built upon an ideology rooted in white supremacy, that has been engaged in genocide and ethnic cleansing for the past 70 plus years
It seems unlikely you have the capacity to see anything outside your heavily indoctrinated zionist viewpoint.
Nothing like the good ole “vote for my guy or else” messaging every 4 years to really drive up voter turnout for first time voters and disenfranchised/marginalized communities.
For reasons I may not disclose freely on the internet. I am going to celebrate new years eve this year by myself. Does anyone know of ways to solitarily celebrate new years eve?...
I’ve spent holidays alone or travelling in the past. I also enjoy watching streamers on Twitch like Will Neff who do weekly movie nights, watches entertaining YouTube videos like Roll For Sandwich, and shows like Survivor on stream. His discord community hosts a variety of events when he’s not streaming. At any given point you can usually catch his community members watching movies together in a voice call or just while chatting. My suggestion would be to find a streamer that you enjoy watching or a community that participates in events together on mediums like discord.
That or just get sucked into a really good show. Whatever works for you
How do you listen to / discover music?
Generative AI could soon decimate the call center industry, says CEO (www.techspot.com)
deleted_by_author
Unprovoked (lemmy.world)
Fairbuds are Fairphone’s proof that we really could make better tiny gadgets (arstechnica.com)
But of course we all know that the big manufacturers don’t do this not because they can’t but because they don’t want to. Planned obsolescence is still very much the name of the game, despite all the bullshit they spout about sustainability.
unsure why we are surprised lol (lemmy.cafe)
Biden reacts to pro-Palestinian protesters: 'They have a point' (www.nbcnews.com)
The House GOP just gave Biden’s campaign a huge gift: Roughly 80 percent of House Republicans just lined up behind a plan to cut Social Security and ban all abortions (www.vox.com)
Donald Trump would be on track to win a historic landslide in November — if so many US voters didn’t find him personally repugnant....
Users ditch Glassdoor, stunned by site adding real names without consent (arstechnica.com)
Roar Into the Lunar New Year – Year of the Dragon Now Live (overwatch.blizzard.com)
The Year of the Dragon is here, featuring the return of fan-favorite Mischief and Magic prop hunt, past Lunar New Year game modes, new rewards, and all new skins in the shop. Read on to discover what adventures and rewards await when you log onto Overwatch 2. Prop Hunt Returns...
Oreos set to replace communion wafers. (startrek.website)
15M Trello accounts have been leaked (lemy.lol)
I just got the email from haveibeenpwned. F Trello.
What (free and open-source) applications do you use on a daily basis?
Try to avoid duplicates, keep it interesting.
Biden Stands To Gain Double-Digit Political Support If Marijuana Is Rescheduled, Poll Of Likely Voters Shows (www.marijuanamoment.net)
Voting is changing the Oil to keep the engine running (lemmy.ml)
While Education and Organizing is building the parts for a new engine the rest of the year.
He'll be the death of us all. (lemmy.world)
It’s not like any candidate was actually good but they did pick the worst one.
Fear Voting (lemmy.world)
The guillotine song (lemmy.zip)
I am to celebrate new years eve alone. How can I celebrate solo?
For reasons I may not disclose freely on the internet. I am going to celebrate new years eve this year by myself. Does anyone know of ways to solitarily celebrate new years eve?...