Guadin, 11 months ago

To add: we are not paying (for) anything, we are not the product, all the costs are covered by volunteers. So if a server is a bit wonky or slow, remember that you're not entitled to anything.
And as you said, the software needed to go from 20 to 100 in a blink of an eye. Where they thought they would have time to handle everything gently and in due course needed to be done much faster.
Furthermore, most developers also run an instance (which suddenly needs to be scaled and troubleshot), need to answer questions, moderate, handle PR's on github and solve bugs. All while also having a family and other acticities to attend to.