Did you read the article and the feedback that you’ve received from your other users?
Any FOSS platform has capacity issues. I run my own FOSS projects with zero grant funds and where I’m the only developer. I understand this issue.
What we’re talking about here is prioritization. My point is that you should not prioritize “new features” when existing features are a legal, moral, and grave financial risk to your community. And this isn’t just “my priority” – it’s clearly been shown that this is the desired priority of your community.