mdekstrand, 4 months ago All this work in AI for “customer service” but what about AI for navigating customer service? If it’s good enough for them to try to handle my problem, shouldn’t it be good enough for me to try to navigate customer service to get it solved?
All this work in AI for “customer service” but what about AI for navigating customer service? If it’s good enough for them to try to handle my problem, shouldn’t it be good enough for me to try to navigate customer service to get it solved?
mdekstrand, 4 months ago There was that Google demo a few years ago to call restaurants and stuff that everyone hated (for some pretty good reasons IMO).
There was that Google demo a few years ago to call restaurants and stuff that everyone hated (for some pretty good reasons IMO).
andresmh, 4 months ago @mdekstrand I think in the US, making reservations via Google on restaurants that are not on OpenTable uses that automated AI system by default
@mdekstrand I think in the US, making reservations via Google on restaurants that are not on OpenTable uses that automated AI system by default
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