lukadotnet, 2 months ago

@matthewskelton

• Stakeholder capitalism (add value to all the stakeholders, then everything becomes a priority)

• Shareholder capitalism (making money is all that matters, ignore consequences, avoid change)

• Customer capitalism (add value to the customers first, adapt to changing needs)

Some ideas from Steve Denning

matthewskelton, 2 months ago

@lukadotnet also: something other than fucking capitalism...

rvr, 2 months ago

@lukadotnet @matthewskelton Isn’t “value for all stakeholders” in direct conflict with “capitalism”? Like, if having a stake in the enterprise is entirely contingent on the good will of the owners (who grow ownership and wealth by simply being owners), then we’ve already lost.

lukadotnet, 2 months ago

@rvr

To your point Steve Denning notes that the idea of Stakeholder capitalism emerged during the twentieth century and has risen recently (BRT since 2019, Davos Manifesto 2020) to deal with some of the problems of Shareholders capitalism and to keep balancing conflicting claims among stakeholders (where everything is a priority and stakeholders fight in the budget game).

Unsurprisingly it never worked

@matthewskelton

jamie, 2 months ago

@matthewskelton of course it’s about money.

Customer success is just a route to that money, and if there’s an alternative (perhaps cheaper/easier) route of course it will be taken.

The success of many large companies with shitty products/standards suggests that customer success is not always required.

cmw, 2 months ago

@matthewskelton "the purpose of a system is what it does" :-)

cornazano, 2 months ago

@matthewskelton https://en.wikipedia.org/wiki/The_purpose_of_a_system_is_what_it_does

cornazano, 2 months ago

@matthewskelton

I have made comments before about a system of work whose purpose was to create burnout. It was better at that than at its intended purpose.

matthewskelton, 2 months ago

@cornazano 100%

gerritbeine, 2 months ago

@matthewskelton
It’s shareholder value as long as capitalism is the dogma.
And there’s no political will to change that so far.

matthewskelton, 2 months ago

@gerritbeine but that's my point: many corporations act as if shareholder value is secondary to Exec enrichment 🤷🏼

gerritbeine, 2 months ago

@matthewskelton
Hm, when you look to the globally paid dividends during the last decade, I would rather say: Execs and shareholders are a perfect couple - from a capitalist’s point of view ;-)