Not happy with issue trackers that has a ton of required boilerplate just to suggest an issue. Users (“lusers”) who are reporting bugs are helping the project and if it’s easy for them to contribute, more bugs will be found.
Non-mandatory boilerplate prompts (“here’s where you can find the version number”, “here’s where you can find logs”) are great but it should be possible to bypass since it’s stuff that’s not always relevant, like a user finding a bug can’t submit the admin’s logs for example.
I’ve said it before but probably the biggest culture shock when working in the corporate world was that they pay for testers and UI designers while when users give such suggestions for free in the FOSS world, they get kicked in the head.
The flipside to that is when the users are coming across as entitled, that’s not right either. Users, you’re not a paying customer or employee.
I can't recall, but it was just yesterday, there was some sort of issue I needed to report with something, and I'm used to those annoying boilerplates - it's like calling your ISP and getting tier one tech support with a notebook... "Can you turn it of and turn it on again?" Gimme a fricken' break, man!
Anyway, I teetered for a minute. Not sure if I wanted to fill that stuff out for something so trivial, but....
Then I noticed - there was a button to bypass all that! I was astonished
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