@pete My editor’s boss has stuck his nose in so far to help. Escalated to someone very senior in ops. But they then just pinged my stuff to accounts payable, which is literally an email address with no sign off. I fear accounts payable is looking on its system and going: PAID! When it needs to be getting a UETR and MT103 and sending them to me.
And, yes, I don’t want to damage the working relationship, if possible.