@fak@toot.community
@fak@toot.community avatar

fak

@fak@toot.community

Knitter | Juggler | All-round internet-poker | Dancer | Runner | Feminist | She/Her

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ColinTheMathmo, to random
@ColinTheMathmo@mathstodon.xyz avatar

Yet again someone has completed an online contact form, looking for an answer to a legitimate question, without completing the field for their email address.

Do they think we can reply by magic?

What can be done to prevent this error?

fak,
@fak@toot.community avatar

@ColinTheMathmo is the email address a mandatory field, coded to recognise things that look like valid email addresses? You're going to cut down on questions, as people will just fail to complete the form, but can you record partial completions to try and identify these (and whether there are commonalities)? People are very used to things being interconnected and forget/don't realise when they aren't (see radio stations using WhatsApp for messages and people not signing names

fak,
@fak@toot.community avatar

@ColinTheMathmo because they are used to the app knowing their name in their normal chats with friends (not knowing/realising) that this information isn't available to the radio station.

fak,
@fak@toot.community avatar

@ColinTheMathmo so what are they entering in there? That may tell you why they aren't putting the required data in.

fak,
@fak@toot.community avatar

@ColinTheMathmo ranting's good. Maybe it's time to go back to forcing people to send an email from their actual email address rather than filling in a form and then not including the email address. The old contact us link that generates a new message to the contact-us email address in their mail client. People still won't provide all of the information, but that's people and you and I both understand what average intelligence means.

fak,
@fak@toot.community avatar

@ColinTheMathmo is there any way of telling whether any of it is browser autofill? I've fallen into autofill traps before.

fak,
@fak@toot.community avatar

@ColinTheMathmo ultimately, you're always going to have incorrectly completed fields/missing data, because people. As long as publishing still has typos go to print, while humans use mental shortcuts in processing data (especially visual data), this will persist. (If anyone thinks they have solved the issue, all that's happening is that they aren't seeing the failed attempts). So there's a cheery thought for you.

fak,
@fak@toot.community avatar

@ColinTheMathmo well huzzah!

glynmoody, to random
@glynmoody@mastodon.social avatar

Evangelicals rail against Barbie, demand Americans not take children to see film - https://boingboing.net/2023/07/20/evangelicals-rail-against-barbie-demand-americans-not-take-children-to-see-film.html has just gone up in my estimation...

fak,
@fak@toot.community avatar

@glynmoody makes me want to see it more.

fak, to random
@fak@toot.community avatar

Man, cycling's a brutal sport. Another crash and there's a mad dash for new bikes whilst a rider is literally left on the side of the road

fak, to random
@fak@toot.community avatar

Oh no! Cav!

fak,
@fak@toot.community avatar

Damn, damn, damn. After being so close yesterday.

fak,
@fak@toot.community avatar

@ColinTheMathmo Cavendish crashed in the peloton (touch of wheels probably) and has had to abandon. Looks like a broken collarbone.

fak, to random
@fak@toot.community avatar

Been mostly off twitter for 6 days. Removed it from my home screen. Let's see if this place works.

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