@bstix been using a new piece of software, and its documentation is entirely video-based. That said, they’re much better than average — no like-&-subscribe nonsense — and they’re generally short (2–3 min).
BUT I COULD GET THE SAME ANSWER IN 10 SECONDS’ READING.
I get the engagement/metrics argument; maybe they could post the video transcripts, too? This would be a win for everyone — the hurried/impatient and those with accessibility needs.