“Some experts, including Stephen Meier, chair of the management division at Columbia Business School in New York, remain genuinely baffled why companies like UPS are putting up a fight over return-to-office. But he believes there's a common thread among many of these firms: hard-line management tactics.
"You can't continue that leadership style that you had before [the pandemic]," he says. "You need to actually empower [employees] … And, I think, some leaders are just used to a certain command-and-control model.””
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