@joncruz@SweetLlamaMyth seriously, you should have a little more faith here. The agents at Central only have a script to go off. If you ask a weird question that they can't answer without contacting the hotel directly, they're going to patch you through to the hotel.
I just went through this rigamarole. Local number rang too many times, desk agents were probably busy. I got forwarded to Central but asked to speak to the front desk and was bounced back successfully