krisnelson, 1 month ago

I find FedEx’s approach to sending me a pic of a delivered package a fascinating look at customer relations used primarily to benefit the corp:

My package was delivered but the pic was not of my front porch. I used the convenient function to say my package had not been delivered. They referred me to the pic and told me to go look for it bc “see pic.” I reported again, they “investigated,” nothing (see pic).

There was no mechanism in any of this for me to register the pic wasn’t my porch!