drunkenmadman, 22 days ago Corporate Australia fucking loves a PDF. Link on intranet: "Get IT Support" Links to a PDF which explains at length how to log a ticket. Because linking straight to ServiceNow would be, I guess... illogical?
Corporate Australia fucking loves a PDF.
Link on intranet: "Get IT Support"
Links to a PDF which explains at length how to log a ticket.
Because linking straight to ServiceNow would be, I guess... illogical?
bastardsheep, 22 days ago @drunkenmadman Staff love making logging a ticket more arduous than responding to and resolving the ticket. "How do I log a ticket?" "What option do I select?" "I don't see X listed" "What do I do then?"
@drunkenmadman Staff love making logging a ticket more arduous than responding to and resolving the ticket.
"How do I log a ticket?" "What option do I select?" "I don't see X listed" "What do I do then?"
acdha, 22 days ago @bastardsheep @drunkenmadman it is often hard to think of what would be different if the goal actually was to improve metrics by frustrating people out of opening tickets.
@bastardsheep @drunkenmadman it is often hard to think of what would be different if the goal actually was to improve metrics by frustrating people out of opening tickets.
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