MichaelPorter, 
I rant too much here, so let me share a moment of joy I had yesterday:
I phoned my teacher’s federation office to change an address.
No robot phone decision tree, a real person picked up after the first ring. 🙀
After hearing what I needed to do, they transferred me to someone else, who also picked up after the first ring. 🙀
Business was concluded, have a great day.
I had to pinch myself…
