Edent,
@Edent@mastodon.social avatar

🆕 blog! “Bank scammers using genuine push notifications to trick their victims”

You receive a call on your phone. The polite call centre worker on the line asks for you by name, and gives the name of your bank. They say they're calling from your bank's fraud department. "Yeah, right!" You think. Obvious scam, isn't it?…

👀 Read more: https://shkspr.mobi/blog/2024/05/bank-scammers-using-genuine-push-notifications-to-trick-their-victims/

skua,
@skua@mastodon.social avatar

@Edent

And then a ummm "successful" Australian bank texts an elderly customer saying they'd like to speak with them.
The SMS included a phone number and a password.

[invective directed against that bank's dipshit customer communication manager]

Yes it was genuinely from the fking bank.

Great way to train customers up to be scammed. Dickheads.

dan,
@dan@danq.me avatar

@Edent Yet another reminder about why one should (and I do) always, always call your bank back if you get a call from them. Never "go through security" with anybody who calls you.

It's funny, when I started doing that in ~2000, most banks were pissed-off when I did it. Nowadays, they all "get it".

Makes me wonder if I'm ahead of the inevitable curve in other ways. You'll all be browsing with JS disabled-by-default in 20 years! (maybe not)

Edent,
@Edent@mastodon.social avatar

@dan I did have one amusing incident when I called my bank, went through security, they identified the issue and promised me a call back.

They called back a few minutes later and it was clearly the same person, but she insisted on taking me through security.

At which point I considered going through the phone-tree again, but couldn't be bothered. So I answered her questions.

Because of the nature of the issue, this happened about 5 times over the course of an hour!

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