The error was #UnitedHealthcare claiming the primary insurer covered over $1,000 of a claim when in fact they covered none of it.
The rep I spoke with told me two objectively wrong things:
"You should contact the primary insurer." Nope! The other insurance company didn't make the error, United did.
"To fix this we will have to remove the other insurance company as the primary on the claim." Nope! Again, they are the primary, they just didn't cover this particular charge.
smdh
samhainnight