Complaining or exiting when things go wrong is being a customer, an user. It is... - Random

ploum, 4 months ago

Complaining or exiting when things go wrong is being a customer, an user. It is a lonely endeavour.

Being patient, offering help, accepting mistakes with a smile is what makes real friends, real supporters, real communities.

Yes, I’m always pushing Free Software even when it is harder to use.

Yes, my blog is down because #sourcehut has a hard time.

I’ve always fought for philosophical freedom against commercial convenience. And being imperfect is an essential freedom we must care about.

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ploum, 4 months ago

This is also why being on Mastodon is accepting downtime or problems on your instance.

That’s not a bug, that’s an essential part of the game.

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danielsiepmann, 4 months ago

@ploum Also we are the internet, the users, the community.

We are not companies or customers. There is no need for 100% uptime. Also these are no essential services in the meaning of necessary to proceed with our daily live. Compares to a hospital or food provider for example.

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