Jesus-efffing-Christ so adding on top of their pathetic interface to change address and/or add a phone to get a SALES call, I ended up using the live chat, who requested to call me on the phone, who called me to just act as gatekeeper of "why do you need a paid account..." before passing me over to a cloud engineer (not sure why I need that just to change from free to paid) like...da...fuck, I'm putting money on your pocket, does it matter why? It's none of your business, just make it a paid account.
What a waste of my time.
EDIT: To make matters worse, the nosy sales agent, just sends me back to the live-chat to talk with the cloud engineer but instead of passing me with them, he just closes the chat. I've been here 20-minutes you idiot. Now I need to start from scratch again.