I’ve seen many support staff react with an “oh they’re being stupid” attitude when someone makes a mistake or doesn’t know something that they consider basic.
When mentoring, I like to remind people to think of the context. Any basic technical knowledge you have is only there because someone took the time to teach you.
Have they been given this opportunity yet? Probably not. So bear that in mind while supporting them!
People who ask questions are great. They’re trying to help themselves!
wonka