I’m from Brazil and a little confused. What I found is that people in the US pay for a software that simplify the process of filing taxes. Free options would be more difficult or inconvenient. But I also read it is already possible to file taxes for free, as people are eligible, which I can’t wrap my head around.
Here, as fast as I can remember, the only software comes from the government, from the time of floppy disks (provided free of charge) and Java. You can always pay a company to do that for you, but it’s so simple for the majority that we are basically consenting with the use or validating the information they already had.