When asked about UK broadband providers, I’ve always said I really hate #VirginMedia because of its terrible customer service & penchant for keeping ex-customers on direct debits long after they leave the service.
Well according to new @Ofcom stats, they’re still terrible 👇🏼
Have you tried taking it off the wall and turning it upside down?
(Whoever designed the Virgin Media access point clearly lived on a planet without gravity. It’s left an unsightly bit of unpainted wall showing for the moment but otherwise should be far more robust now.)
Right, so if you’re having trouble loading the virginmedia.ie web site or getting a “Please Select Product First” alert/error when trying to checkout, clear your browser’s cache and reload the site.
Looks like they pushed something faulty out recently and it gets cached.
PS. You don’t have to clear all of your cache, just the cache for the site(s) in question, as shown in the screenshot for Firefox, for example.
@TLB73 Sadly, they are also the only company offering fibre broadband to the house we’re moving to.
Thanks to the galaxybrains in the Irish government, they were allowed to lay down their own fibre, exclusive to their use, that they now have monopoly control over.
So our options are 1Gbit fibre with Virgin or “up to 6Mb” with Eir. So not much of a choice, really.
I don’t know what #virginmedia have been doing these last few months to turn a normally highly reliable service into an intermittently flaky one, while taking the same money for providing it, but they are doing a mighty fine job of it :/
Standing my ground, got a reply from #virginmedia stating that they need the proof of address of which the drivers liscence I sent didn't apply. I have restated what must be done.
Apparently the right to remove your data doesn't mean anything to #Virgin.
#VirginMedia have requested my driving liscence or passport as well as a proof of address. This isn't a legal requirment according to the #ICO. I have sent back a #complaint along with my drivers liscences, as that is all they should require to prove who I am.
I understand that to apply for any kind of loan you need ID and proof of address, but to delete an account... really?! All that sould be required for a company to delete your data is proof that you can login to their service.
In case anyone else has a problem with #images being blocked on mastodon.social, turns out #VirginMedia decided .social's server was unsafe - another poster with the same issue told me I had to log into Virgin's Child Safe settings in my Virgin Media account, and add it to the safe list, but in my case, I just turned the Child Safe setting to Off and boom, images back 👍
Great. #VirginMedia
have changed their SMTP gateway config without warning, and now outbound mail has been idling in a queue here for the last 2 days, instead of being despatched on its way. Thanks for yet another avoidable screw-up, guys.
Outbound mail to go out via #VirginMedia still queuing since the 30th. Port 25 no longer accepting connections, so can't do starttls...
Config change, no warning, so email hosed. (Yes, yes, I've been lazy and not bothered to bring my mail server out of the dark ages, but these things should be warned in advance.)
@CenturyAvocado Res. But it's academic. I need to fix this mess that I have been far too lazy over for too long, and I'm going to migrate to a fibre service for half the price just as soon as I can tidy up enough to get the engineer in, which means I'm going to have to spin up a complete mail service of my own. Then #VirginMedia can - as the Ameircans say, most colourfully - go do one.
Does anyone know why, after rebooting, it takes so long for a Virgin Media router to offer a stable wifi connection?
I've got 2 home networks on ours. They both come and go intermittently during the reboot cycle. As if it initialises them several times, with the more secure network being the flakiest.