@Annle@chaos.social
@Annle@chaos.social avatar

Annle

@Annle@chaos.social

Eigentlich Wirtschaftsjuristin, macht aber was anderes • Mama • Bahnerin • Privater Account • Host rfc_podcast •

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jon, to random
@jon@gruene.social avatar

Thinking further about the SNCF ticket office employee in Strasbourg telling me SNCF ticket offices & SNCF Connect no longer being able to sell me tickets to Germany is Deutsche Bahn's fault (it isn't - it's 100% SNCF)…

The employee answered with full confidence. She's been asked this before. The line that it was DB's fault had been used many times

So is it either staff have been told to blame DB? Or they’ve been told nothing, and so make this up to save face?

Neither is a good look

Annle,
@Annle@chaos.social avatar

@jon I really think the employee didn’t know better. Knowing how difficult it is to get lines of communication right for every thinkable question „in the field“, it seems most likely someone somewhere made that one up for some reason and it’s not important enough to set it straight.

Annle,
@Annle@chaos.social avatar

@jon I‘m not saying she made it up. I don’t believe she did. But Someone else did.

If something like that’d happen at Deutsche Bahn I‘d rather think that that someone messed up and didn’t go through the proper process for the briefing and no one up the chain knows about this.

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