BenUNC

@BenUNC@fosstodon.org

Director of Customer Service and Support at Liquid Web/StellarWP (GiveWP, KadenceWP, IconicWP, Orderable, SolidWP). Open Source fan. Conference Speaker. Probably taller than you.

This profile is from a federated server and may be incomplete. Browse more on the original instance.

BenUNC, to random

"I want my site to look just like [internationally recognized site that employs at least a full-time designer, front end dev, and backend dev] and I need this to happen by this afternoon. I paid $350 for this solution."

Providing tech support for WordPress plugins is wild, y'all.

BenUNC,

@shawnhooper It's stunning how people can't make the connection.

And don't get me started on folks who rely on their site for major money in donations, yet still cowboy code their fixes and enhancements.

...and then it's our fault when their site goes down, so they email us in plaintext with their admin passwords and demand we fix it.

"Sir I can't even figure out a good place to start with all of the things you are doing wrong."

BenUNC, to wordpress

Friendly reminder that plugin authors didn't "crash your site."

That's not how it works. YOU crashed your site by not having a plan to test updates in a safe environment with the ability to immediately roll back in the event of an update going sideways.

It's your site. I can't crash it.

BenUNC, to php

I'm hiring for a GiveWP Tech Support position!

$22/hr, full time. Benefits for US folks, heavy focus on maintaining documentation. Apply here: http://app.jobvite.com/m?3e0CTmwA

Boosts are appreciated. Boosts will be compensated via unrecorded happy dances and/or spirit fingers, in addition to the regular positive karmic returns.





BenUNC, to php

WordPress, you're looking pretty good for a 20 year-old piece of software.



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