"just press 0 until they let you talk to a human" hasn't worked for large companies for 5–10 years and i wish people would stop with that advice. they will just drop your call.
phone menus are designed to deflect calls from actual customer service, and they get upgraded until they can reliably do that.
@vyr As someone that configured a phone tree system…the best thing you can do is be absolute chaos. Mumble, press weird buttons, ask your questions in strange ways, the AI will give up and forward you to someone real…eventually. Just don’t be too weird because there may be real people listening to you. 😅
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