I can’t believe it. I went to use the PatientAccess app and suddenly, without much explanation, it wants me to CHOOSE and set up an authenticator app — making the service even harder to log in to than it already was. The NHS and its surrogates are so obsessed with security (far more than banks) to the extent they’re making their useless app, with almost zero functionality, practically unusable. Suppose I was in a panic to book an appointment? This is a huge senseless barrier to usability.
