"The evidence establishes that the City knew that its failure to properly enforce the 2012 Bylaw would likely cause harm to the taxi industry.
“A multinational giant was invading Ottawa, and because of the City’s unpreparedness and its lack of efforts to develop a plan to enforce the 2012 Bylaw, the City’s enforcement efforts against Uber drivers were ineffective.”
Absolutely, but Uber/Lyft are very marginally better, mostly because all the old cabbie tricks (i.e. identifying non-local people and taking them the LONG way) don’t work and when Uber tells you a car is on the way with a time frame they usually are accurate. Compared to some phone dispatch that just tells you a car is “just 10 minutes away” for 2 hours.
I’d like to see them both die off, but I’m perfectly happy seeing the taxi industry get their just desserts first.
I cannot say one fucking thing nice about Uber. I attempted to sign up once. Needed to get home asap. Never got a welcome email. Never had my account activated or anything. I literally couldn’t sign up. Ended up alling a taxi and got home.
Fast forward a few months…fucking Uber charges on my bank statement. What account? Doesn’t exist. Tried forgot password…account doesn’t exist. Tried to contact the ‘company’ tells me to login.
Banks refused because ‘you signed up and we can’t prove you didn’t get the ride’.
Only Avenue I had was to find the dispatch for the drivers, and basically protest in the building preventing their drivers from getting help so I could speak to a human.
Fuck Uber to high hell. Taxis saved my ass and I’ve never once been fuxked by taxi (other then them not showing)
I’ve written them and any company off that doesn’t have a phone number just because of that experience. It wasn’t a lot of money and I did end up getting it back, but that’s as the day I realized if a company is mostly if not all internet facing (no phone or chance at human intervention), then they have a hard time getting me to even consider being a customer.
I’m sure Uber is fine and I don’t blame any drivers (obviously). It’s just crappy flaw in all communication is via internet.
Right lol, a phone number doesn’t mean shit. I’ve had plenty of horrible customer service from companies with even multiple regional phone numbers and I’ve had plenty of phenomenal customer service experiences from email/chat only places lmao
I just went to the Twitter support page (logged out) and was able to find multiple ways to submit a variety support tickets.
Every try getting a hold of a company that has no phone/email support, you have no account and somehow had fraud on your card from said company?
Why would you need to? Just report the fraud to your bank, it’ll prob result in a charge back, but if it’s a company you have no business with, then what does that matter.
It’s bullshit. Companies cannot be held accountable if you can’t get a hold of them.
LMFAO you’re not holding any company accountable through their customer service, if accountability is what you want then you either need a lawyer, be a lawyer, see if the media will report on it or have enough of a social media presence that your complaints will be loudly publicly heard
This is the most boomer comment I’ve seen in a long time, bet you also say “If you need a job, just print out your resume and ask to speak to the manager at their location” lololol
Lol company taking advantage of customers in a monopoly outraged that another company was able to take advantage of them better and now it’s not a monopoly. Not rushing to defend anyone here.
Never said it did, but at the very least when Uber said they would have a car there, the car was there. When their app says it’ll cost X for the ride, I paid X.
Too many cab experiences where a “Yea man, prob 20$” turned into a 60$ ride because “the meter says what the meter says”. Too many cab experiences where a car was supposed to be at my location “in 15 minutes” an hour ago. Among other crap they pull
Don’t be fooled, they’re textbook playing the victim, if anything they’re just pissed they didn’t have the idea first to do what Uber/Lyft are doing
They still haven’t really done it. Taxi apps that exist are mostly shit. They didn’t want to have the idea first, they just wanted their status quo to persist indefinitely just like any other degenerate sector with an artificial supply constraint.
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