One tool we have at work to ablate harassment is a set of tags for our public issue tracker - “abuse” and “admin” that summon a mod within the hour; what we tell people is, if it’s obviously abusive, tag it as such, but if it’s on the line, or you’re not sure, or you’re just uncomfortable and thinking “I want somebody who isn’t me to deal with … whatever this is”, use the admin flag.
Under the hood both tags do exactly the same thing, but:
