anomnomnomaly, If I phone your customer support and it says 'we're experiencing an unusually high volume of calls'
I know that company is lying and shouldn't be trusted.
For it to be unusual, it won't happen EVERYTIME you call.
So either you're too cheap to hire enough staff, or your products are too cheap to last and require constant support.
Either way... you lose a customer for ever because you put profits over people.