atoponce,
@atoponce@fosstodon.org avatar

I've never met a customer service representative that was so eager to get me off the chat as the one I just received from .

My Suunto 9 Baro Titanium has crashed on me four times since Aug 2022, while executing structured workouts; the most recent, last Saturday.

I sent in diagnostic logs via SuuntoLink and give him the log ID, of which he responded "Thanks. Is there anything else I can help you with?"

Uh, yeah. My crashing watch.

Don't buy Suunto. This has been a 2 year irritation.

atoponce,
@atoponce@fosstodon.org avatar

The 2nd crash was the worst.

I was doing speed work interval sessions on my run and the watch crashed in the middle of one of the recoveries. At least it wasn't during the interval itself.

However, it hard reset the watch. I had to go through the watch introduction, set my language, re-enter my age, weight, and sex, etc.

I no longer had the workout programmed, so had to press the lap button manually, keeping an eye on the time. Then stitch the activities together post run.

atoponce,
@atoponce@fosstodon.org avatar

This isn't the only irritation I've had with this watch.

Setting watch displays can only be done through the mobile app, and they don't define the difference between "laps" and "intervals".

When snowboarding, it doesn't ignore vertical ascent (usually on a chair lift), so it records high TSS for the activity. It also fails to accurately count the number of runs you made down the mountain.

When lap swimming, it also can't count pool lengths reliably, over-counting by dozens.

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